Scam Emails

Recently we have become aware of scam emails, purportedly coming from Airgead Studio, claiming that the recipient of the email owes Airgead Studio money (usually in the $1,000+ range). Currently these emails are from "Miriam Parson" (although other names, such as "Ian Turner" have been used as well). No person of that name works, or has ever worked, at Airgead Studio.

Airgead Studio is closed to new clients so if you've never dealt with us and if the details don't match those shown below, it is a scam email and has not been sent by us.

We, together with our data centre, have investigated these emails and unfortunately it is the latest in a round of scam, spam or fake emails. They are likely to be "phishing" attempts to harvest your personal information although there is a chance that the attachments may contain viruses. The emails are not coming from our server; the sender has just used our business name in the email body. The emails themselves are coming from servers overseas. Any contact details provided in the email are likely to be incorrect. Correct details and our ABN are listed below, on our Contact Us form and also on our FAQ's page.

Our postal address is:
PO Box 3303
Asquith NSW 2077
Australia

Our ABN is 72 107 375 929 and our office telephone number is 02 9016 4342.

A genuine invoice email from Airgead Studio will contain our logo. It will be personally addressed. Details of the invoice items and relevant dates will be included on the covering email. There will be a link to the Client Portal where you can pay your invoice. If you "hover" your mouse over that link (without clicking on it) you will see that the actual link matches the text in the email. Payment methods are provided in the email and the attached invoice is in .pdf format, not .doc. Invoice reminders and overdue notices contain this information as well. You won't actually need to open the attached invoice in order to see what you need to pay, when and how. If in doubt, please log into your account on the Client Portal and check there whether you have any invoices due.

If you receive an email that appears to be an invoice reminder or overdue notice, please check for the above points first. As we usually have had extensive contact with our clients before any invoice is ever sent, if you don't know who we are, chances are that you have received a scam email. Please do not open any email attachments unless you have genuinely dealt with us or you were expecting the email and the attachment.

If you think you have received a fake message, you could check the email message headers. In Outlook, you generally do this by:

  • Open a message
  • On the Message tab, in the Options group, click the Dialog Box Launcher
  • In the Message Options dialog box, the headers appear in the Internet headers box

A sample of internet headers can be found at this support document from Microsoft Office - https://support.office.com/en-us/article/View-e-mail-message-headers-cd039382-dc6e-4264-ac74-c048563d212c. Other email packages will usually have the headers available as a menu item in one of the menus, possibly the View menu or similar. A genuine invoice from Airgead Studio will have multiple instances of the domain name (and variations thereof) mentioned throughout the header information.

If this hasn't helped, and you are still unsure whether an email is from us is genuine or fake, please Contact Us or telephone (02) 9016 4342 and talk to us.

As a general rule, if you receive any suspicious emails, please:

  • Delete them immediately
  • Do not click on any links or attachments
  • Report them to SCAMwatch (External link) or Stay Smart Online (External link)
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